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We have been attempting to reach you regarding your annual requirements for your student loan repayment program as well as our continued services. Your processing is currently paused as we must update your information to resubmit your application for recertification. There have been many changes within the Department of Education and we have updated our services and online features to accommodate the changes that have taken place to help streamline the process for you. Please follow the instructions below for how to proceed.
In order to schedule a brief appointment with your case specialist please complete one of the follow items below.
1. Simply reply to this email notice with a date, time, and preferred phone number that you would like to be contacted on. (Due to increased case volume, please do not request an appointment for same-day)
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2. Simply reply to your received text notification with a date and time that you would like to be contacted. (Due to increased case volume, please do not request an appointment for same-day)
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3. Or, simply respond appropriately to the voicemail left by your Assigned Case Specialist today. Should you call your Case Specialist and you do not reach them, please leave a voicemail with a date, time, and preferred phone number that you would like to be contacted on. (Due to increased case volume, please do not request an appointment for same-day)
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Should you have any questions, or need assistance please contact Customer Service or simply reply to this email, we are happy to help you!
Important Note:
Please check your Client Portal weekly for processing updates, program information, and to learn what potential issues have occurred on your case. The Client Portal feature will be our main source of communication to you moving forward. (Don’t have a Client Portal yet? Please reply to this email and we will email you important login information) 
** https://portal.edaptusa.com/account/signin ** This new Client Portal feature will increasingly be our main source of communication to you moving forward.  (Don’t have a Client Portal yet? Please REPLY to this email and we will email you important login information)