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This email is confirmation of our second attempt to reach you regarding your annual requirements for your federal student loan repayment program and our continued services. We are required to pause the processing of any applications that require updated information that must be confirmed and approved by you. Remaining on time with your annual requirements will avoid any negative results in your federal program; such as, your program reverting to a Standard Repayment Plan resulting in a higher payment, defaulting on your increased payment resulting in a past due balance that can only be resolved with paying that past due balance, or using the limited forbearance time that you are provided. Our goal is to keep your records organized and maintain all requirements to ensure a positive conclusion to your program.
The Department of Education have made many changes to their policies intended to benefit the borrowers. We have also made changes in our online features to accommodate the current policy changes and help streamline the process. There will continue to be more updates and new legislation pertaining to the Department of Education and borrowers options. To help you stay on track we are needing to update vital information that is requested by your loan servicer each year.
All payments are paused until May 1, 2022. , however that does not mean that you should not keep your records and program updated to avoid the potential pitfalls that borrowers will be facing. Servicers will become overwhelmed with applications, phone calls, and internal process changes when the payment suspension ends. They will go through their own transition period of adapting to the new normal and we are hoping to avoid those challenges. There are many options currently that are available to you that may be more beneficial for your long term goals. We need to retrieve your updated information to be able to go over that with you so we can help you prepare for the payment suspension to end.
Please follow the instructions below to schedule an appointment with your Account Manager
In order to schedule a brief appointment with your case specialist please complete one of the follow items below.
1. Simply reply to this email notice with a date, time, and preferred phone number that you would like to be contacted on. (Due to increased case volume, please do not request an appointment for same-day)
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2. Simply reply to your received text notification with a date and time that you would like to be contacted. (Due to increased case volume, please do not request an appointment for same-day)
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3. Or, simply respond appropriately to the voicemail left by your Assigned Case Specialist today. Should you call your Case Specialist and you do not reach them, please leave a voicemail with a date, time, and preferred phone number that you would like to be contacted on. (Due to increased case volume, please do not request an appointment for same-day)
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Should you have any questions, or need assistance please contact Customer Service or simply reply to this email, we are happy to help you!
Important Note:
Please check your Client Portal weekly for processing updates, program information, and to learn what potential issues have occurred on your case. The Client Portal feature will be our main source of communication to you moving forward. (Don’t have a Client Portal yet? Please reply to this email and we will email you important login information) 
** https://portal.edaptusa.com/account/signin ** This new Client Portal feature will increasingly be our main source of communication to you moving forward.  (Don’t have a Client Portal yet? Please REPLY to this email and we will email you important login information)